Effective Date: 04.09.2020
Website: www.solarconnect.co.in

SOLAR CONNECT (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.solarconnect.co.in, contact us, or use our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

Information that identifies you personally, including:

• Full Name
• Email Address
• Phone Number
• Address or Project Location
• Company/Organization Name
• Electricity consumption details (for solar feasibility analysis)

This information may be collected when you:

• Submit a contact form
• Request a solar proposal or consultation
• Subscribe to updates or newsletters
• Apply for services or support

1.2 Technical & Usage Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time and date of visit
• Referring website

This information helps us improve website performance and user experience.

1.3 Project & Energy Data

When you engage SOLAR CONNECT for solar services, we may collect:

• Site survey data
• Rooftop measurements
• Energy consumption data
• Solar generation data from installed systems
• Monitoring platform data from inverter systems

This data is used strictly for system design, monitoring, and maintenance purposes.

2. How We Use Your Information

We use collected information for the following purposes:

• To respond to inquiries and provide customer support
• To prepare solar feasibility studies and project proposals
• To design, install, and maintain solar energy systems
• To provide system monitoring and service support
• To improve our website and services
• To send important updates regarding projects or services
• To comply with regulatory requirements

We do not sell or rent your personal information to third parti es.

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Enhance user experience
• Analyze website traffic
• Improve functionality

Cookies may store limited information such as browser preferences or session identifiers.

You may choose to disable cookies through your browser settings.

4. Sharing of Information

We may share your information with trusted third parti es only when necessary, including:

• Solar equipment manufacturers and vendors
• Government authorities for subsidy processing (MNRE, KSEB, ANERT etc.)
• Payment processing providers
• Technical service providers
• Legal authorities when required by law

All such parti es are required to maintain the confidentiality of your information.

5. Data Security

SOLAR CONNECT implements reasonable technical and organizational measures to protect your data, including:

• Secure data storage
• Access controls
• Network security measures
• Secure communication protocols

While we strive to protect your information, no internet transmission method is completely secure.

6. Data Retention

We retain personal information only as long as necessary for:

• Project execution and support
• Regulatory compliance
• Business and accounting requirements

Monitoring and system performance data may be retained for service and analytics purposes.

7. Third-Party Links

Our website may contain links to third-party websites. These external websites operate independently and have their own privacy policies.

SOLAR CONNECT is not responsible for the privacy practices of such websites.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of personal data where applicable
• Withdraw consent for certain uses

To exercise these rights, please contact us using the details below.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

SOLAR CONNECT reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

Users are encouraged to review this page periodically.

11. Contact Information

If you have any questions regarding this Privacy Policy or your personal data, you may contact:

SOLAR CONNECT

Near Technopark Side Gate, Kazhakuttom P.O, Mulluvila Jn, Nila Nagar, Trivandrum 695 582, Kerala, India

Email: connect@solarconnect.co.in
Website: www.solarconnect.co.in